AJX –Terms and Conditions

AJX–Terms and Conditions (“Terms”) govern the terms under which Al Jadeed Exchange LLC (“AJX” or “We” or “Us” or “Our”) offers You (the “Sender” or “You” or “you’re” or the name that appears on Your Registration Form) access to this website and AJX – Mobile APP(“Service”) provided by it. Any customer availing/participating in the Service shall be deemed to have read, understood and accepted and agreed to abide and be bound by these terms and conditions and these Terms shall be in addition to and not in derogation of other applicable Terms and Conditions as stipulated by AJX from time to time. These Terms are applicable to all the customers transacting with AJX (“Customer/s”) irrespective of any special conditions agreed by the Customer in relation to any specific service/s and or product/s, and shall be read in conjunction with AJX policies and procedures.

The term “AJX” or “We” or “Us” or “Our” refers to the owner of the website and the Service provided by it, whose registered office is at PO BOX 3705, PC 112, Ruwi, Muscat, Sultanate of Oman. Al Jadeed Exchange LLC is a company incorporated in the Sultanate of Oman in accordance with companies’ law and regulated by the Central Bank of Oman, having its address at POBox3705, Postal Code -112, Ruwi, Muscat, Sultanate of Oman.


In order to use this Service, you must:

  • be a resident of Oman with a valid Resident card; and must be above 18 years old
  • be an account holder with a local bank in Oman; and
  • have Registered with Us for the use of the Service.

Electronic Communication

This Service is an electronic, internet-based service. Therefore, you agree that We are under no obligation to provide Communications in paper format. The following Communications may be provided by electronic means:

  • These Terms and any amendments or supplements to it
  • Your records of payments and transactions through the Service and any e-mail    confirmations of each individual transaction
  • Any initial, periodic or other notices provided in connection with the Service
  • Any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service
  • Any other communication related to the Service

You agree to promptly update Your details on your Account Details profile if Your e-mail address or any other information changes.

Non-Fulfilment of Payment

We reserve the right not to accept a payment request from You or effect any transfer of funds on Your behalf if:

  • We do not receive authorization from the bank card issuer;
  • You are in breach of these Terms;
  • We are requested to do so by any regulatory body;
  • We consider it necessary to do so in order to comply with any law or regulation;
  • We are hindered or prevented by an event or circumstance outside of Our control, including, but not limited to an act of God, the application of security regulations imposed by the government, riots, war, sabotage, riot, national emergency (whether in fact or law), martial law, fire, lighting, flood, cyclone, earthquake, landslide, storm or other adverse weather conditions, explosion, power shortage, strike or technology failure of a service provider.

Payment Gateway Disclaimer

The service is provided in order to facilitate access to view and pay Fees online. Aljadeed Exchange or the Payment Gateway do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway. By accepting/ agreeing to these T&C’s, the user expressly agrees that his/ her use of the aforesaid online payment service is entirely at own risk and responsibility of the User.

Foreign Currency Exchange Rate and Charges

The foreign currency exchange rate applied on the transaction will the prevailing rate when the transaction is made. Commission charges may change from time to time and without advance notice. The foreign currency exchange rate and commission charge will be as displayed on the Transaction receipt. The beneficiary’s bank, and/or intermediary banks, may apply additional charges for handling a wire transfer. In such cases, the beneficiary will not receive the full amount of the payment you sent. We are not liable for any additional charges deducted by these banks.


If We Refund a payment, we reserve the right to deduct VAT Collected or charges for any costs incurred and the principal amount will be converted to the local equivalent at the prevailing buying rate of the day, unless it is due to the negligence of AJX whereby the full original amount of the transaction will be refunded. Refunds will only be provided through a cheque issued in the Sender’s name.

Anti-Money Laundering, Counter-Terrorism Financing (AML/CTF) and Sanctions

You agree that We may delay, block or refuse to process any transaction without incurring any liability if We suspect that the transaction:(a) may breach any laws or regulations in Oman or in any other country; (b) involves any person (natural, corporate or governmental) that is itself sanctioned or is connected, directly or indirectly, to any person that is sanctioned under economic and trade sanctions imposed by Oman, the United Nations, OFAC or any country; or (c) may directly or indirectly involve the proceeds of, or be applied for the purposes of, unlawful conduct.

You must provide all information to Us which We reasonably require in order to manage anti-money laundering or counterterrorism financing and economic and trade sanctions risk or to comply with any laws or regulations in Oman or any other country.

You agree that We may disclose any information concerning it or any person named in the payment instruction to:(a) any law enforcement, regulatory agency or court where required by any order, decree, law or regulation in Oman or elsewhere; and (b) any correspondent We use to make payment for the purpose of compliance with any such order, decree, law or regulation.

Unless you have disclosed to Us that you are acting in a trustee capacity or on behalf of another party, you warrant that you are acting on your own behalf in entering into these Terms. In the event You inform Us that you are acting for another party, we reserve the right to request You to provide any documentation regarding such other party as we shall be required to receive and review in order to comply with any AML/CTF laws or regulations applicable to Us or to Our provision of the Service. We may also require such other party to confirm that it is aware of these Terms and make such representations regarding AML/CTF laws and regulations as we shall require in order to ensure Our compliance with AML/CTF laws or regulations applicable to Us.

You declare and undertake to Us that the processing of any transaction by Us in accordance with your instructions will not breach any laws or regulations in Oman or any other country.

Warranties and Indemnities

You warrant, as at the date of Your application for Registration and whenever You use the Service, that:

  • All information and documents provided to Us to process Your application for Registration and any additional information and documents provided thereafter are true, complete, accurate and authentic in all respects and You undertake to notify Us of any changes;
  • You agree to be bound by these Terms and to comply with all applicable laws and regulations;
  • You have sole responsibility to safeguard and maintain the confidentiality of Your AJX-Mobile app password and agree not to disclose or share it with anyone;
  • When using an app on a mobile device, we may automatically collect information about the device running the app, such as the type of device, the version of the operating system, the device identifier (“UDID”) and mobile network information. We may also record information such as how often the app is used, the events that occur within the app, aggregated usage, performance data, any exceptions that occur within the app, and the source from which the app was downloaded
  • You are acting on your own behalf and not as an agent for any third party whose identity has not been disclosed to Us.

Except for Your right to a Refund, you will indemnify Us against all actions, proceedings, claims, damages, losses, costs, expenses and liabilities of any nature caused by delay, non-delivery, non-payment or underpayment of any payments sent through the Service, or any breach by You of any representation or warranty made by You herein.

Privacy and Data Protection

Any personal data You supply to Us will be processed and handled in accordance with the relevant legislation of the Sultanate of Oman and will be used for the purpose of performing our obligations and for other legitimate purposes as permitted by the legislation.

We will protect the confidentiality of Your personal information, account information and communications to the fullest extent possible and consistent with the legislation. To protect the loss, misuse, and alteration of information that is collected from You, We have appropriate physical, electronic, and management procedures in place.

The records relating to Your business with Us will be kept for a period of 10 years and You have a right to obtain copies of these records.

Governing Law

These Terms and any transaction concluded under these Terms shall be read and interpreted according to the laws applicable in the Sultanate of Oman and we hereby submit to the jurisdiction of the courts in the Sultanate of Oman, of which shall have the competent jurisdiction to hear any dispute arising thereof or related thereto.

For consumer inquiries or comments please write to:

Al Jadeed Exchange LLC

P.O. Box 3705, PC – 112
Ruwi – Muscat
Sultanate of Oman


WhatsApp: +968- 91 455 455
Email: info@aljadeedexchange.com